Privacy Policy

Zeroshift Performance LTD (ZP) takes your privacy seriously and is committed to protecting it.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please take the time to review this policy so that you understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect the following data about you:

• Information provided by you by filling in forms on our site
• If you contact us, we may keep a record of that correspondence
• Details of transactions you carry out through our site and of the fulfilment of your orders
• Details of your visits to our site and the resources that you access

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data analysed for browsing actions and patterns and does not identify any individual.

For the same purposes, ZP may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern
• To store information about your preferences, and so allow us to customise our site according to your individual interests
• To speed up your searches
• To recognise you when you return to our site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, by doing so, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

Some of the information you provide to us will be transmitted electronically, e.g. information provided via our website or by email. We would remind you that information transmitted via the internet is not completely secure and although we will do our best to protect any information transmitted in this way, we cannot guarantee its complete security.

We have put in place appropriate security measures to prevent your personal data being accidently lost, accessed or used in an unauthorised way, altered or disclosed. All information you provide to us is stored on our secure servers located in the United Kingdom. No information you provide to us is transferred to, or stored at, a destination outside the European Economic Area, save for the reasons set out below.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Who do we share your personal information with?

We may disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation (for example our auditors, our insurers, professional advisers and HMRC) or with your consent.

We may transfer limited amounts of your personal data to other companies within the ZP group and to our joint venture partners to enable us to fulfil our contract with you and/or in our legitimate interests as part of leadership reporting. This may involve transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to your personal data or shall seek your express informed consent.

Uses made of the information

We use the information collected:

• To ensure that content from our site is presented in the most effective manner for you and for your computer
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
• To carry out our obligations arising from any contracts entered into between you and us
• To allow you to participate in interactive features of our service, when you choose to do so
• To notify you about changes to our service

We may contact you by email, post or telephone.

Additionally, we may use your personal data [in an anonymous form] to analyse our customer profiles and for statistical purposes. We may share this anonymised statistical information with third parties as part of market research purposes. We may also share your personal data with selected third party companies.

ZP will not rent out or sell our customer lists to any other organisation.

Disclosure of your information

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
• If ZP or substantially all of its assets are acquired by a third party, in which case personal data held by ZP about its customers will be one of the transferred assets
• If we are under a duty to disclose or your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of ZP, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@zeroshiftperformance.com or at:
ZEROSHIFT PERFORMANCE LTD, WATERGATE BUILDING, CRANE WHARF, NEW CRANE STREET, CHESTER, CH1 4JE.

You have the right to object to the processing, restrict or stop processing or request deletion of the personal data we hold on you. If you do ask us to delete or stop processing it, we may not be required to do so if legislation does not allow us to, i.e. for safety issues.

Our website may contain links to other websites and social media platforms that may be of interest to you but which are outside of our group. Please note that this Privacy Policy applies only to our website. Websites which are linked from our website may not have privacy policies or they may use your personal information in ways which are different to those set out in this policy. ZP is not responsible for the content, privacy or security of other websites.

Access to information

You have the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any excessive or unfounded access request may be subject to a reasonable fee to meet our administration costs in providing you with details of the information we hold about you.

Changes to our privacy policy

This privacy policy may be amended from time to time and amendments published on our websites.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at info@zeroshiftperformance.com or at:
ZEROSHIFT PERFORMANCE LTD, WATERGATE BUILDING, CRANE WHARF, NEW CRANE STREET, CHESTER, CH1 4JE.

If you are not happy, or have a complaint about the way we use your personal information, we hope that you will contact us at the above address. If you are not satisfied, you may also make a complaint to the Information Commissioners office which is the supervisory authority who regulates personal data in the UK.

How do we protect your personal information?

We have strict security measures to protect your personal information. We follow our security procedures and apply suitable technical measures, such as encryption, to protect your information.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

How long do we keep your personal information?

We’ll keep

A summary copy of your orders for six years from the date of the purchase; your contact details on file while you’re one of our customers, and for six years after; and details relating to any dispute for six years after it was closed.

In other cases, we’ll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. And sometimes we’ll keep it for longer if we need to by law. Otherwise, we delete it.

How will we tell you about changes to the policy?

Our privacy policy might change from time to time. We’ll post any changes on this page for at least 30 days. And if the changes are significant, we’ll tell you by email.

Cookie policy

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Help remember and process the items in the shopping cart/basket.

Understand and save user’s preferences for future visits.

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser

If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.

Basket contents may be forgotten when a user leaves the website.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.